| Help
Desk |
Return Policy
What items are returnable?
At FoamBed, any regular stocking item may be returned within 30 days
of receipt for a refund or exchange (less shipping and handling). All
items returned are subject to a 15% restocking with the exception of
products that have a money back guarantee. The only items that have a
money back guarantee are the Body Form foam mattresses. Items must be returned in new condition.
If an item is returned in any condition other than like new, there will
be no refunds given and the item will be returned to customer at
customer's expense. Any custom order where the
product is made or cut specifically for a customer can not be returned
for a refund. A
return authorization number is required for all returns. Please contact
our Customer Service Department
at 1-866-362-6233 to obtain a return authorization number.
{return to top}
If a regular stocking product is returned for any reason other than arriving damaged
or the product has a money back guarantee, it will be subject to a 15%
restocking fee plus return shipping charges.
If a product arrives damaged, the best thing to do is refuse the
shipment. Give our Customer Service Department a call at
1-866-362-6233 and inform us what has happened. We will contact the shipping company and take care of
the damaged product(s). After the damaged product has been shipped back
to us, we will immediately start processing another order and get it to
you as quick as possible.
{return to top}
This can be a very big concern. Most of the products we sell
have to be compressed and wrapped very tightly in order to be small
enough to ship by most shipping companies. We have a special
method to compress the foam products and then we use stretch film to
keep it compressed. In some cases it is all most impossible to
repackage the products without having the equipment to do so.
However, with a little ingenuity it can be done. If you cannot
find any stretch film at a packaging store, you can always use Saran
Wrap or something comparable. In some cases, it may take several people
to roll the product up tightly. Start by unrolling the film out
over a clean floor. Lay the product on the film and begin rolling
the product up in the film until the product is covered entirely by the
film. Once this has happened, keep rolling the product and
continue to compress the product. With each complete turn, the
product will get smaller. After the package is small enough to
ship, apply packaging tape around the package in several areas for
added strength. If you are needing to return a Memory Foam Mattress, click
here. Due to the the labor and time involved in
repackaging some or our products, we ask you to please be very sure of
your purchase to prevent returns.
{return to top}
All orders are processed within 24 hours from the time they are
placed. If you need to change or cancel your order, you will need
to notify us by phone at 1-866-362-6233 within this 24 hour period to
have the best chance at catching the order before it is shipped.
If your order is a custom order and we have already prepared it, you
will not be able to cancel it regardless if it has been shipped or not.
Please be sure you are ordering exactly what you need especially if it
is a custom order. If you change your mind and want to cancel your order
after it has already been shipped and it consist of regular stocking
items, you can refuse the deliver, however you will be responsible for
all shipping charges and possible restocking fees (please see shipping refusals).
{return to top}
What if I want to return a Memory Foam Mattress?
If for any reason the Body Form Mattress should fall
short of your expectations before the end of 90 days from the time you
receive your mattress, contact our Customer Service Department at
1-866-362-6233 to arrange a return. At that time, it is your
responsibility to have the merchandise packaged properly and ready for
shipment. Body Form Mattresses cannot not be returned if not
placed in plastic and boxed. It will take approximately 5-7 days for the
shipping company to provided pick up. After the mattress or mattress set
is returned, you will be refunded your total purchase price less the
current shipping cost back to FoamBed. (The customer is
responsible for return shipping charges regardless if FoamBed is
offering special promotions).
{return to top}
- Contact our Customer Service department to obtain a return
authorization number (RA #). You may do this in one of two ways:
- Call us at: 1-866-362-6233 and one of our customer
service representatives will be happy to assist you.
- E-mail
our service department and a customer service representative
will answer your inquiry within 1-2 business days.
- Please include a copy of your invoice with a brief note explaining
the reason for return and make sure it has the Return Authorization Number on
it.
- Repack the item(s) in a shipping box or plastic wrapping (click here for details)
so the shipping company will accept it. Please include the RA# on the
address label. Remember to include the invoice with Return
Authorization Number..
- You can ship the item(s) back via your preferred method, however,
items such as our Body Form Mattresses need to be shipped by our
designated shippers. We recommend insuring the package for your
protection. Knox Foam cannot be responsible for returns that are lost or
misdirected in shipping. We can only credit you for items received
back in our warehouse.
Send returns to:
FoamBed
%
Knox Foam
1507 Ninth Ave.
Knoxville, TN 37917
RA #:
- Once the item is received and inspected, a credit will be issued
or a new item will be sent, as specified on your return packing
slip. Credits are processed within 2 weeks of receipt of return.
{return to top}
What if I refuse deliver of my shipment?
If you refuse an item that is delivered by UPS, FedEx or USPS, and there
is nothing wrong with the package, it will be
returned to us and those refused orders will be subject to a restocking fee plus round trip shipping charges. If you refuse a
shipment that has been specially ordered to your specifications, there
will be no refund issued. If you refuse an item that is delivered by a
common carrier such as ABF or R&L for any reason other than damaged
merchandise, the order will be subject to a 25% restocking fee plus shipping costs incurred by Knox Foam.
{return to top}
|
